1. Eligibility for Returns

• Returns must be initiated within 30 calendar days from the date of delivery (confirmed by shipping tracking).
• Items must be unused, unworn, and in their original condition—including intact tags, original packaging (e.g., dust bags, gift boxes), and all accessories.
• Jewelry must show no signs of damage, alteration, wear, or tarnish (e.g., scratches, bent metal, missing stones, or pearl damage).
• Custom or personalized items (if applicable) are non-returnable unless defective.
• Sale or clearance items are final sale and not eligible for returns or exchanges, except in cases of defects or errors.

2. How to Initiate a Return

1. Send an email to our customer service team at [service@laykilshopllc.com] with the subject line “Return Request – [Your Order Number].”
2. Include the following details in your email:
   • Order number (found in your order confirmation email).
   • Name of the product(s) to return (e.g., Gabi Pearl Necklace, Harriet Twisted Ring, Brya Minimal Crystal Bracelet).
   • Reason for return (e.g., sizing issue, change of mind, defective item).
   • Preference: Refund, exchange, or store credit.
    
3. Our team will respond within 24–48 business hours with a Return Authorization (RA) number and detailed return instructions (including our return shipping address).
4. Package the item(s) securely, include a copy of your order confirmation, and clearly mark the RA number on the outside of the package.
5. Ship the return via a trackable shipping method (we recommend shipping insurance for high-value items, as we are not liable for lost or damaged returns).

3. Refund Process

• Once we receive and inspect your returned item(s) (3–5 business days after delivery to our warehouse) and confirm eligibility, we will process your refund.
• Refunds are issued to the original payment method used for the purchase.
• Processing times vary by provider:
  • Credit/debit card refunds: 5–7 business days.
  • PayPal refunds: 3–5 business days.
   
• Original shipping costs are non-refundable unless the return is due to a defective item or an error on our part (e.g., wrong product shipped).

4. Exchanges

• Exchanges (for different sizes, styles, or colors) are processed once we receive and approve your returned item.
• Exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or store credit.
• You are responsible for the shipping cost of the exchanged item, unless the return is due to a defect or our error.

5. Defective or Damaged Items

• If you receive a defective, damaged, or incorrect item (e.g., broken clasp, missing stone, wrong product), contact us within 7 calendar days of delivery.
• Provide photos/videos of the defect, damage, or incorrect item, along with your order details. We will arrange for a free return and offer one of the following:
  • A replacement (if available).
  • A full refund (including original shipping costs).
  • Store credit.
   
• We reserve the right to verify the defect or damage before processing the claim.

6. Store Credit

• Store credit is valid for 12 months from the date of issuance and can be used to purchase any product on [https://laykilshopllc.com/].
• Store credit is non-transferable and cannot be redeemed for cash.

7. Non-Returnable Items

• Custom/personalized jewelry.
• Sale/clearance items.
• Items that have been worn, altered, or damaged by the customer.
• Items returned without a valid RA number.
• Items returned after the 30-day return window.

8. Additional Terms

• Please clean jewelry (if necessary) before returning to avoid processing delays.
• LAYKIL SHOP LLC reserves the right to reject returns that do not meet eligibility criteria.
• International customers are responsible for all customs duties, taxes, and return shipping costs. We are not liable for items held or seized by customs.

9. Contact Us

• Email: service@laykilshopllc.com
• Address: LAYKIL SHOP LLC, 4642 Greenview Drive, Tuscaloosa, Alabama 35401
• Website: [https://laykilshopllc.com/]