1. Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
• Processing time does not include shipping transit time.
• Orders placed after 2:00 PM CST will be processed the next business day.
• Custom or personalized jewelry (if applicable) may require 3–5 business days of processing—we will notify you of any delays via email.

2. U.S. Domestic Shipping

2.1 Shipping Options & Timelines

2.2 Delivery Details

• Tracking numbers are sent via email within 24 hours of shipping. You can track your order using the link in the shipping confirmation email or through our website.
• We are not responsible for delays caused by shipping carriers (e.g., weather, peak seasons, carrier errors).
• If your package is marked “delivered” but not received, check with your local post office first. We can assist with filing a claim if the package is confirmed lost.

3. International Shipping

3.1 Eligible Countries

3.2 Shipping Options & Timelines

3.3 Important International Notes

• Customs Duties & Taxes: International orders may be subject to import duties, taxes, or fees imposed by your country’s customs authorities. These charges are your responsibility and not included in the order total or shipping cost. Check with your local customs office for details before ordering.
• Customs Documentation: We provide all necessary shipping documentation (e.g., commercial invoice) to facilitate clearance. Ensure your shipping address is accurate to avoid delays.
• Delivery Delays: Customs processing may extend transit time—we are not liable for customs-related delays.
• Lost/Seized Packages: We are not responsible for packages lost, seized, or damaged by customs or carriers. For high-value orders, we recommend purchasing shipping insurance (available at checkout).

4. Shipping Restrictions

• We cannot ship to P.O. boxes, APO/FPO addresses, or military bases for international orders.
• For U.S. orders, P.O. boxes are accepted only for Standard Shipping (USPS).
• We reserve the right to restrict shipping to certain countries due to legal or logistical constraints.

5. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a unique tracking number.
• To track your order:
  1. Click the tracking link in the shipping confirmation email.
  2. Or visit [https://laykilshopllc.com/] and navigate to the “Track Order” page (under Customer Service).
  3. Enter your order number and email address to view updates.
   

6. Address Changes & Cancellations

• To change your shipping address or cancel an order, contact us immediately at service@laykilshopllc.com. We can only accommodate changes or cancellations if the order has not been processed or shipped.
• Once shipped, we cannot modify the address or cancel the order.

7. Damaged or Lost Packages

• Damaged Packages: If you receive a damaged package or product, contact us within 7 business days of delivery with photos of the damage and shipping box. We will arrange a replacement or refund (per our Return & Refund Policy).
• Lost Packages: For domestic orders marked “in transit” for over 7 business days (Standard) or 3 business days (Expedited), or international orders marked “in transit” for over 21 business days (Standard) or 7 business days (Expedited), contact us to initiate a lost package claim. We will work with the carrier and offer a replacement or refund if the package is confirmed lost.

8. Contact Us

• Email: service@laykilshopllc.com
• Address: LAYKIL SHOP LLC, 4642 Greenview Drive, Tuscaloosa, Alabama 35401
• Website: [https://laykilshopllc.com/]